Terms & Conditions

TERMS & CONDITIONS
Opening hours Monday – Friday 9.30am to 5.00pm.
Saturdays. 9.30am to 5.00pm
Sunday. 10.30 am to 1.30pm

We will be glad to answer your questions and help with your order.

Ordering Online
When placing an order through our website your details are passed through a secure server connection. This ensures the absolute security of your personal information. The secure server encrypts your details making it virtually impossible for anyone to intercept your information from the order.
Forms submitted over this website do not use tracking technology. The details submitted will be processed by Abbey Tack Shop and will only be used to send a requested catalogue or process a requested order. Details submitted will not be passed to any third party or organizations. At present, you can only use PayPal.

Orders
Please be careful when ordering as we cannot put two orders together and refund postage.We can change a size or colour of the same product on an order that has been made but we cannot change to a different product. We would therefore have to cancel the order so the customer may re-order again.

Sale discounts.

Sale Items. Due to stock constantly changing, high level of Sale items, etc. Please telephone or email to check whether the items you are ordering are still available. Items can be ordered by phone.

20% off Sale, cart items/total  £25.00 minimum  to qualify for discount.

20% off Sale, Delivery Charges. Items over £25.00 or more charged at the standard rate.  £3.99,  this includes goods to be signed for on delivery.

Shipping

UK STANDARD: Shipping to all Mainland UK addresses charged at the standard rate of £3.99. You will usually receive your order within 4-6 working days.

RETURNS:
Goods becoming damaged in your opinion through defective materials or poor workmanship should be returned for inspection immediately.
Under no circumstances should items be continued to be used when damaged, as you will be deemed to have accepted the goods in their damaged condition.
Accidental damage and normal wear and tear is not covered. Postage fees will be reimbursed for justified damages.
Customer satisfaction is our goal at Abbey Tack Shop, If however you are not completely satisfied with an item purchased from Abbey Tack Shop you may return it to us within 14 days of receiving your order for an exchange or refund by following the steps outlined below:

REFUNDS:
Refunds will be made for any items returned (at customers expense) which are not damaged, in retail condition and in original packaging. Any free products supplied as part of the product purchase must be returned with the product, otherwise we may deduct the full list price of the missing items from any refund. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (4 to 6 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

EXCHANGES:
Will be done for any items returned (at customers expense) which are not damaged and in original packaging within 14 days of receiving them. Standard P&P will be charged on UK mainland for exchanges to be sent out. Any exchanges or replacements will be delivered to the delivery address on the original invoice. Please note if you are exchanging a horse or pony rug with a detachable neck cover, we must have the neck cover sent back as well as the rug.
Please email us your reason for the return and we will send you a returns slip, Please complete the returns slip and email it back to us, Print and Post the return slip post with your return to Abbey Tack Shop. We will deal with it as soon as possible.
You can choose a postal option of your own choice (at customer’s expense) we advise you get proof of postage with a tracking facility.

Please send back to:
Abbey Tack Shop. 52 Cartersfield Rd, Waltham Abbey, Essex. EN9 1JD
Every effort is made to maintain the prices quoted on this website, but this is not always possible. We reserve the right therefore, to discontinue any item from this list and change prices as and when necessary.
Prices shown include VAT where applicable. These terms and conditions do not affect consumer statutory rights.

Non Delivery
It is the buyer’s responsibility to notify us if the goods have not been received within 21 days of the estimated delivery date or receipt of our invoice.

• PLEASE NOTE: New Consumer Contracts Regulations state that Safety Items such as Equestrian Riding Hats, once unpacked from the manufacturers original packing are excluded from your right to cancel. Once these items are correctly and safely delivered they cannot be returned simply because they do not fit or you do not like the style. These items are designed to protect you in the case of an accident and are prone to damage if they are not correctly cared for which may reduce the items ability to protect you. Once the item has been safely delivered to you the care of it is outside of our control. We do not supply used safety items such as Riding Hats nor would we want you to buy one.

If no notification is made within this time period the buyer shall be deemed to have received the goods.